Cancellation and Transfer Policies

All cancellations & transfers are processed on the back-end of the registration site, please contact supersci@lakeheadu.ca to request a cancellation or transfer.

There will be a 10% withdrawal refund fee assessed for all withdrawal refund requests. 

Cancellations: A 50% withdrawal refund fee will be assessed for withdrawal refunds requested within 14 days of the program start date. There will not be any refunds issued after the start of any program.

Emails/refund requests will be answered from Monday – Friday, but honoured from the day they are received (including Saturday and Sunday requests).

The refunded amount can either be returned directly to the card used to pay for the camp OR added to the cardholder’s Active profile as a credit to be used towards future Superior Science activities.

Discounts: Discounts must occur on the same receipt (same date and time). Registrations done prior to, or at a later date are not eligible for the discount. If a participant withdraws from a program that triggered the initial discount (e.g. multi-week discount, multi-participant discount), the customer may be required to pay full price on the remaining registration(s) for other programs. This will occur if the discount no longer applies.

Transfers: Camp transfers can be requested at no additional cost, however transfers are dependent on the availability of camps/weeks of interest.